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General terms & conditions

In-Store Pickup

In-store pickup is now currently available for all items, including bikes. Due to our dealer agreements, we are not able ship new bicycles.

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Information Security

Please see our privacy policy for more details: South Side Cyclery Privacy Policy

Refunds

Returns can be issued on non shipped items less 10% for processing fees.

Returns

RETURNS ARE ONLY AVAILABLE FOR NEW PRODUCTS IN THEIR ORIGINAL PACKAGING ON A CASE BY CASE BASIS DETERMINED BY STORE MANAGEMENT. If you return an item, you are responsible for any shipping fees to return the product. The actual shipping cost (often more than you paid for shipping at check out) will be deducted from the refund. 

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us at [email protected] Thank you!